The Payment Acknowledgments feature allows you to review the status of payments in Workday. It provides a record of dates and the corresponding statuses of payments.
Navigate to the Payment Acknowledgments page (user can search for "Find Payment Acknowledgments").
A modal will open that will allow you to filter your search. You can search for payment acknowledgements by Dates, Acknowledgment Status, Payment Processing ID, etc.
Using Payment Acknowledgment Status Code can be valuable for tracking payments by their status, such as Approved, Canceled, or On Hold. The table below lists all possible payment statuses. Please note you can only search for one status at a time.
Payment Acknowledgment Status Code list
| Payment Status | Description |
| Initiated | Approval required. |
| Approved | Bank delivery pending. |
| Delivered | Settlement pending. |
| Complete | Settlement complete. |
| Rejected | Multiple reasons like "invalid payment instructions" or "rejected by approver." |
| Canceled | Credential error, payment cannot be completed. |
| On Hold | Please contact your bank. |
| Refused | Refused by bank. |
If you’re looking for a specific payment, Payment Processing ID will be the easiest way to populate specific payment activity.
Search results will display payment acknowledgements based on the filters that were used in the previous step. Each row in the results table indicates a payment status change (i.e. each payment will end up with more than one row). This allows you to track the full lifecycle of a payment and provides more detailed information about its status.
Additionally, you can click on the information in the Matched To column to access Supplier Payments, where you can view and manage supplier invoices and payments. For a more in-depth guide on navigating Supplier Payments, click here.
You can view more detailed information about a payment acknowledgement by simply clicking the magnifying glass.
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