Payments

Sending Payments with Bank Connect

Bank Connect adds enhanced functionality to your Workday, without interfering with your existing configurations, workflow rules, and other Workday settings. Bank Connect allows your company to submit, approve, and release bank payments from Workday. You can make B2B and B2C payments from any linked bank account using:

  • ACH (CCD and PPD)
  • Wire (domestic and international)
  • Real-Time Payments
  • CTX

Your bank may support some or all of these payment types.

Payment Flow

Submit Payments

The payment flow starts in the Settlement Run business process. Then Submit Bank Payment with a click of a button. 

Approve Payments

Then, payment approvers review and Approve Payments in the Bank Connect Approve Payments page. Some or all of your company's payments may require approval depending on your entitlements set up. If needed, payments may be rejected at this stage.

Payment Activity

Approved payments are delivered to your bank and processing updates will be automatically delivered to Workday. You can track Payment Activity on the Payment Acknowledgment page. When a payment has been settled, the payment status will be updated. 

Payment Statuses

Using Payment Status can be valuable for tracking payments by their status, such as Approved, Canceled, or On Hold. The table below lists all possible payment statuses. 

Payment Statuses 

Payment Status Description
Initiated Approval required.
Approved Bank delivery pending.
Delivered Settlement pending.
Completed Settlement complete.
Rejected Multiple reasons such as invalid payment instructions or rejected by approver.
Canceled Credential error; payment cannot be completed.
On Hold Please contact your bank.
Abandoned Payment was submitted but not completed.
Returned Payment submitted but failed to process for multiple reasons such as incorrect bank details, insufficient funds, etc.

If you’re looking for a specific payment, Bank Payment ID will be the easiest way to populate specific payment activity.